Privacy Policy

We use the information we collect for the following purposes:

• Process and manage your houseboat rental bookings
• Communicate with you about your reservation
• Send booking confirmations and important updates
• Process payments and security deposits
• Provide customer support and respond to inquiries
• Send promotional offers and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure safety

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, or providing services to you
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our customers and others
• With Your Consent: When you have given us explicit permission to share your information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content
• Improve website functionality
• Analyze website traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

With your consent, we may send you promotional emails about special offers, new services, or other information we think you may find interesting. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal
• Updating your preferences in your account settings

Please note that even if you opt-out of marketing emails, we may still send you transactional emails related to your bookings or important service updates.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Our website may contain links to third-party websites or services that are not owned or controlled by Egan Houseboats. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our relationship with you
• Legal or regulatory requirements
• Statute of limitations periods
• The necessity for record keeping and business purposes

Your information may be transferred to and maintained on servers located outside of your province, state, or country where privacy laws may differ. By using our services, you consent to the transfer of your information to facilities located in Canada and potentially other countries.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.